Returns Policy
Returns Policy
Information on our returns policy for customers
Returns policy
This returns policy is valid for all natural persons completing a transaction with us who are not primarily doing so as part of their employed or self-employed line of work.
Withdrawal Right
You have the right to withdraw from this contract of purchase without needing to state a reason during the next first 14 days. The timespan in which a withdrawal is valid begins on the day you or a third person designated by you, who is not the carrier, receives the merchandise. To use your right of withdrawal, inform us of your desire to do so by postal mail, fax or e-mail to
Allblue World e.K.
Inh. Daniel Berghöfer
Kreuzbergstrasse 55
42899 Remscheid
You can use the standard withdrawal form provided here , but this is not necessary. In order to comply with the withdrawal period it is only necessary to send a notice of withdrawal within the designated 14 days.
Consequences of Withdrawal
If you choose to withdraw from our contract, we have to pay you back any payments we received from you immediately, including shipping, at the latest 14 days after we received your notice of withdrawal (with the exception of any fees you payed for any other methods of shipment than the cheapest standard shipping method). For the return we will use the same method of payment you used for the original transaction, unless we agree on a different method of payment; in no case will any cost be imposed on you for the return. We are allowed to hold back a return payment until the merchandise arrives back at Allblue World or until you present evidence that you shipped back the merchandise to us, whichever happens first. You have to send back the merchandise immediately, at the latest 14 days after you sent a notice of withdrawal from this contract.
You will have to pay the immediate costs for shipping the merchandise back to us.
You will only be liable for any loss of value of the merchandise if this loss of value was created by your handling of the merchandise with other intentions than checking nature, quality or function of the merchandise.
If you want to withdraw from our contract, please fill out this form and send it back to
Allblue World e.K.
Inh. Daniel Berghöfer
Kreuzbergstrasse 55
42899 Remscheid
Fon: +49 (0)2191 /
E-Mail: info@allblue-world.com
Hereby I/we withdraw from the contract I/we made by purchasing the following goods/services:
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Order code: ___________________
Date of order: ___________________ (*) Date of reception: _______________________(*)
Customer name:
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Customer address:
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______________________________________
______ _____________________________________________________
Date Customer signature (only for postal mail)
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(*) Please strike out if not appropriate.
Exclusion/ Premature Expiration of the Right of Withdrawal
The right of withdrawal does not hold for the following contracts:
– Sale of non-prefabricated merchandise which necessitate an individual choice or decision by the customer, or which are distinctly made to fit a customers’ personal choice;
- Sale of quickly perishable goods or goods that will pass their expiry date soon;
- Sale of alcoholic products, the price of which has been agreed upon at the closure of the contract, and which can be delivered no earlier than 30 days past closure and whose current value is dependent on market fluctuations outside of the vendors influence
- Sale of alcoholic products which can be delivered no earlier than 30 days past the closure of the contract, but upon whose price the parties agreed when they closed the contract, if the price is dependent on market fluctuations that the vendor cannot influence;
- Sale of newspapers, magazines, or journals with the exclusion of subscriptions.
The right of withdrawal expires prematurely in case of the following contracts:
– Sale of sealed products, which cannot be returned due to health protection and hygiene standards once their seal was broken;
- Sale of products that after delivery were inextricably mixed with other goods due to their inherent quality
- Sale of sound or video recordings and software in a sealed package, once the seal is broken after delivery
Return Shipments
The modalities outlined in this article on return shipments are not a prerequisite for a valid invocation of rights of withdrawal as stated in our “Information on our returns policy for our customers” .
Please tell us about any return shipment prior to sending it, so we can place the shipments properly. You can reach us at:
- Tel.: 02191 / 7891347
- Fax: 02191 / 7891342
Customers are asked to ship the merchandise as a stamped parcel and keep the posting document or receipt. The vendor will, upon request, reimburse the customers in advance for shipping costs, if those costs do not have to be covered by the customer.
Please avoid damaging or dirtying the merchandise. It should be sent back to the vendor in the original packaging including all accessories. In case the original packaging is no longer in the buyer’s possession, a suitable package should be used to provide sufficient protection during transport and to avoid damages claims due to damage caused as a result of defective packaging.